FAQ
Frequently Asked Questions (FAQ)
Welcome to the SNUG-SCOTLAND FAQ section. Here you’ll find answers to the most common questions about shopping with us.
We take our customers and every order seriously, striving to provide top-tier service from checkout to delivery.
1. What is SNUG-SCOTLAND?
SNUG-SCOTLAND is an online lifestyle store offering curated products such as beds and mattresses designed for comfort, style, and everyday living. We operate exclusively via our secure website.
2. Where are you located?
Our headquarters are located at:
Unit 8, Deer Park Ave, Fairways Business Park, Scotland EH54 8AF
3. Do you ship internationally?
Currently, we primarily ship within the UK. If you're outside the UK and wish to place an order, please contact us directly for options.
4. How long will it take to receive my order?
Delivery times vary based on location and shipping method. Most UK orders arrive within 3–7 business days. Please note that delivery times may be impacted by holidays or courier delays.
5. How much is shipping?
Shipping costs are calculated at checkout based on your address and selected service. We frequently offer free shipping on the majority of our products.
6. Can I change or cancel my order after placing it?
We begin processing orders quickly, so changes or cancellations are not always possible once your order is placed. Please email us as soon as possible, and we’ll do our best to assist.
7. What is your return policy?
We accept returns and exchanges in line with our Refund Policy. Items must be unused and in their original condition. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
8. My item arrived damaged or incorrect — what should I do?
We’re truly sorry! Please contact us right away with your order number and clear photos of the issue. We’ll resolve it as quickly as possible.
9. How can I track my order?
Once your order ships, you’ll receive an email with tracking details. If you don’t see it, check your spam folder or contact us for assistance.
10. Is my personal and payment information secure?
Absolutely. SNUG-SCOTLAND uses encrypted payment systems and secure checkout technology to protect your personal data and payment information.
11. Who do I contact for further help?
You can reach us anytime at:
📧 snug-scotland@outlook.com
We're happy to help with any questions, concerns, or feedback.